Privacy policy

Last Updated: June 15, 2026

Shop CBD Direct operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience. These services are referred to in this Privacy Policy as the “Services.”

Shop CBD Direct is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, make a purchase, create an account, sign up for marketing, or otherwise communicate with us through the Services.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how we collect, use, and disclose your information as described below.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another person.

Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably identify or be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact Information

This may include your name, billing address, shipping address, phone number, and email address.

Payment and Financial Information

This may include payment card information, payment confirmation, transaction details, form of payment, billing details, and other payment-related information.

Payment processing may be handled by Shopify, payment processors, banks, or other third-party service providers. We do not store full payment card numbers directly on our website.

Account Information

This may include your username, password, account preferences, saved addresses, order history, and account settings.

Transaction and Order Information

This may include the products you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your order history and past transactions.

Because Shop CBD Direct sells hemp-derived and CBD-related products where permitted by law, transaction information may also include information related to product eligibility, age-related purchase restrictions, compliance review, order verification, shipping restrictions, and fraud prevention.

Communications With Us

This may include information you provide when contacting us for customer support, submitting a question, requesting help with an order, leaving a review, responding to a survey, or otherwise communicating with us.

Device and Technical Information

This may include information about your device, browser, network connection, IP address, device identifiers, browser type, operating system, referring URLs, and other technical identifiers.

Usage Information

This may include information about how you interact with the Services, such as pages visited, products viewed, links clicked, items added to cart, search activity, time spent on the website, and other browsing or website activity.

Marketing and Preference Information

This may include your email marketing preferences, SMS marketing preferences, product interests, communication preferences, coupon activity, and engagement with marketing emails, advertisements, or promotional content.

Sources of Personal Information

We may collect personal information from the following sources:

Directly From You

We collect information when you create an account, place an order, sign up for marketing, contact us, submit a review, complete a form, or otherwise provide information to us.

Automatically Through the Services

We may collect information automatically when you visit or use the Services, including through cookies, pixels, tags, analytics tools, log files, and similar technologies.

From Shopify and Service Providers

We may receive information from Shopify and other service providers that help us operate the website, process payments, fulfill orders, provide customer support, analyze website activity, prevent fraud, and improve our Services.

From Business and Marketing Partners

We may receive information from marketing partners, advertising platforms, analytics providers, email marketing platforms, SMS providers, loyalty or rewards platforms, and other third parties that help us operate and grow our business.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

To Provide, Tailor, and Improve the Services

We use your personal information to provide the Services, including to process your payments, fulfill your orders, create and manage your account, arrange shipping, facilitate returns or exchanges, remember your preferences, display items you may be interested in, enable product reviews, and provide a customized shopping experience.

This may include using your information to recommend products related to your purchases, browsing activity, or items added to your cart.

To Process Orders and Transactions

We use your personal information to process purchases, verify payment information, confirm order details, send order updates, arrange shipping, process refunds or exchanges, and maintain transaction records.

To Support Product Compliance and Legal Requirements

Because some products sold by Shop CBD Direct may be subject to hemp, CBD, cannabinoid, age-related, shipping, or location-based restrictions, we may use your personal information to review orders, verify eligibility, prevent prohibited sales, restrict shipments, comply with applicable laws, and enforce our Terms of Service.

This may include reviewing your shipping address, billing address, age-related information if required, order contents, and other information needed to determine whether an order can be accepted, processed, or shipped.

For Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional emails, text messages, offers, product updates, newsletters, or other communications.

We may also use your information to show you online advertisements for products or services on our website or other websites, including ads based on items you previously viewed, purchased, added to your cart, or interacted with.

You may opt out of receiving promotional emails at any time by using the unsubscribe link included in our emails. If we use SMS marketing, you may opt out by following the instructions provided in the message.

Even if you opt out of promotional communications, we may still send non-promotional messages, such as order confirmations, shipping updates, account notices, customer service messages, or legal notices.

For Security and Fraud Prevention

We use your personal information to authenticate accounts, provide a secure payment and shopping experience, detect and prevent fraud, identify suspicious activity, investigate possible illegal or unsafe activity, protect public safety, enforce our policies, and secure our Services.

If you choose to create an account, you are responsible for keeping your login credentials safe. We recommend that you do not share your username, password, or other access details with anyone.

To Communicate With You

We use your personal information to respond to your questions, provide customer support, resolve issues, send account or order updates, and maintain our business relationship with you.

For Legal Reasons

We may use your personal information to comply with applicable laws and regulations, respond to valid legal processes, cooperate with law enforcement or government agencies, participate in legal proceedings, enforce our Terms of Service, investigate potential violations of our policies, and protect our rights, property, customers, and business.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business, operational, legal, and compliance purposes, subject to this Privacy Policy.

Such circumstances may include:

Shopify, Vendors, and Service Providers

We may disclose personal information to Shopify, vendors, and third parties that perform services on our behalf, such as website hosting, payment processing, fraud prevention, IT management, data analytics, customer support, marketing, email delivery, SMS messaging, cloud storage, order fulfillment, and shipping.

Payment Processors and Financial Providers

We may disclose necessary information to payment processors, banks, fraud prevention providers, and other financial service providers to process payments, verify transactions, prevent fraud, and manage refunds or disputes.

Shipping and Fulfillment Partners

We may disclose your name, shipping address, contact information, and order details to carriers, fulfillment providers, suppliers, and related service providers in order to process and deliver your order.

Business and Marketing Partners

We may disclose personal information to business and marketing partners to provide marketing services, personalize advertising, measure campaign performance, and advertise products or services to you.

Depending on where you reside, you may have the right to opt out of certain sharing or processing of personal information for targeted advertising purposes.

Compliance, Legal, and Safety Purposes

We may disclose personal information when necessary to comply with applicable laws, respond to subpoenas, court orders, search warrants, or similar requests, enforce our Terms of Service or policies, protect our Services, protect our rights, and protect the rights, safety, or property of our customers or others.

Business Transactions

We may disclose personal information in connection with a business transaction, such as a merger, acquisition, reorganization, sale of assets, financing, bankruptcy, or similar business event.

With Your Consent or Direction

We may disclose personal information when you direct us to do so, request that we do so, or otherwise consent to the disclosure. This may include social media integrations, login integrations, product reviews, or third-party services you choose to use.

Relationship With Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

In addition, to help protect, grow, and improve our business, we may use certain Shopify features that incorporate data and information obtained from your interactions with our store, other merchants, and Shopify.

In some circumstances, Shopify may be responsible for processing your personal information, including responding to certain privacy requests related to how Shopify uses your personal information.

To learn more about how Shopify uses personal information and any rights you may have, you can visit Shopify’s Consumer Privacy Policy and Shopify’s Privacy Portal.

Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, analytics tools, and similar technologies to collect information about your browsing activity, device, preferences, and interactions with the Services.

Cookies may be used to:

  • Keep items in your cart;

  • Remember your preferences;

  • Help you log in to your account;

  • Understand how visitors use the website;

  • Improve website performance;

  • Personalize content and product recommendations;

  • Support marketing and advertising;

  • Measure advertising effectiveness;

  • Prevent fraud and improve security.

You may be able to manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Services and may prevent certain features from working properly.

Depending on where you reside, you may have additional rights to opt out of certain cookies, targeted advertising, or data sharing.

Third-Party Websites and Links

The Services may contain links to websites, apps, services, or online platforms operated by third parties.

If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy policies, security practices, and terms and conditions.

We do not guarantee and are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites, platforms, or services.

Information you provide on public or semi-public platforms, including social media platforms or review tools, may be viewable by other users of those platforms and may be used by those third parties according to their own policies.

Our inclusion of third-party links does not, by itself, imply endorsement of those platforms or their owners or operators.

Children’s Data

The Services are not intended for children.

Because Shop CBD Direct sells products intended only for adults of legal age, our website and Services are not intended for use by minors or anyone under the age of majority in their jurisdiction.

We do not knowingly collect personal information from children or individuals under the age of majority.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact information below so we can take appropriate steps to delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share,” as those terms may be defined by applicable law, personal information of individuals under 16 years of age.

Security and Retention of Your Information

We take reasonable steps to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.”

Information you send to us may not be secure while in transit. We recommend that you do not use unsecured channels to send sensitive or confidential information to us.

How long we retain your personal information depends on different factors, including whether we need the information to:

  • Maintain your account;

  • Provide the Services;

  • Process transactions;

  • Fulfill orders;

  • Provide customer support;

  • Comply with legal, tax, accounting, or regulatory obligations;

  • Resolve disputes;

  • Prevent fraud;

  • Enforce our contracts and policies;

  • Maintain business records.

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information.

These rights are not absolute, may apply only in certain circumstances, and may be subject to exceptions under applicable law. In some cases, we may decline your request as permitted by law.

Right to Access or Know

You may have the right to request access to personal information we hold about you and to request information about how we collect, use, and disclose that information.

Right to Delete

You may have the right to request that we delete personal information we maintain about you, subject to certain exceptions.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right of Portability

You may have the right to receive a copy of the personal information we hold about you and, in certain circumstances, request that we transfer it to a third party.

Right to Opt Out of Sale, Sharing, or Targeted Advertising

Depending on where you reside, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to opt out of processing for targeted advertising, as those terms are defined by applicable privacy laws.

If our website provides a data sharing opt-out page, cookie banner, or privacy preference tool, you may use those tools to exercise your choices.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we may treat this as a request to opt out for the device and browser you use to visit the website.

Other than Global Privacy Control where required by applicable law, we do not recognize all “Do Not Track” signals that may be sent from your browser or device.

Managing Communication Preferences

You may opt out of receiving promotional emails at any time by using the unsubscribe option included in our emails.

If SMS marketing is available and you have opted in, you may opt out by following the instructions provided in the text message.

If you opt out of promotional communications, we may still send you non-promotional communications, such as order confirmations, shipping updates, account notices, customer service messages, or legal notices.

How to Exercise Your Rights

You may exercise any privacy rights available to you by contacting us using the contact information below or by using any privacy tools made available through the Services.

We will not discriminate against you for exercising any privacy rights.

We may need to verify your identity before processing your request, as permitted or required by law. Verification may require confirming information associated with your account, order, email address, or other details.

In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf. Before accepting a request from an authorized agent, we may require proof that you authorized the agent to act on your behalf, and we may require you to verify your identity directly with us.

We will respond to your request within the time required by applicable law.

To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit Shopify’s Privacy Portal.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact information below.

Depending on where you live, you may have the right to appeal our decision by contacting us, or you may have the right to lodge a complaint with your local data protection authority.

U.S.-Only Services

Shop CBD Direct currently operates and provides products and services within the United States only.

We do not currently sell, ship, or provide products internationally. Orders placed for delivery outside of the United States may be refused, canceled, or refunded at our discretion.

Although we do not sell or ship internationally, some of our service providers, including Shopify and other technology providers, may process or store personal information using systems, servers, or vendors located outside of your state or region. Where required by applicable law, such service providers are responsible for using appropriate safeguards for those transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, regulatory, or business reasons.

We will post the revised Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by applicable law.

Your continued use of the Services after any updates to this Privacy Policy means you acknowledge the revised Privacy Policy.

Contact

If you have questions about this Privacy Policy, our privacy practices, or if you would like to exercise any rights available to you, please contact us at:

Shop CBD Direct
1100 Owendale Drive, Suite E
Troy, MI 48083
United States

Email: help@shopcbddirect.com
Phone: (248) 315-9173